Toshiba
The Toshiba HWS-1402XWHT6-E is a 14 kilowatt split air-source heat pump with a COP of 4.45 and a maximum flow temperature of 55 degrees Celsius.
The Toshiba HWS-1402XWHT6-E is a 14kW split-type air-to-water heat pump from the ESTIA range. Designed for domestic heating and hot water, this single-phase DC inverter unit delivers a COP of 4.45 at A7/W35 conditions. It operates down to -20°C ambient temperatures and provides a maximum flow temperature of 55°C. This technical reference covers the physical dimensions, electrical requirements, and a detailed diagnostic fault code list for heating engineers and system designers.
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Full technical specifications extracted from the manufacturer brochure. Empty sections are hidden.
The Toshiba HWS-1402XWHT6-E is a 14kW split air-source heat pump within the ESTIA product family. This DC inverter-driven system is designed for high-capacity domestic heating and hot water production, utilizing R410A refrigerant with a factory charge of 2.7kg. The system architecture consists of an outdoor unit (HWS-1402H-E) and an indoor hydro unit (HWS-1402XWHT6-E), providing flexibility in installation where internal space or external noise constraints are factors.
Performance-wise, the unit achieves a nominal capacity of 14kW at an ambient air temperature of 7°C and a water flow temperature of 35°C (A7/W35), yielding a Coefficient of Performance (COP) of 4.45. It is engineered to maintain operation in extreme conditions, with a minimum outdoor operating temperature of -20°C. The maximum flow temperature is capped at 55°C, making it suitable for well-insulated properties with correctly sized emitters or underfloor heating systems. The system also features a quiet mode to reduce noise emissions during sensitive hours.
Physically, the outdoor unit measures 1340mm in height, 900mm in width, and 320mm in depth, with a net weight of 90kg. The indoor hydro unit is more compact at 925mm high, 525mm wide, and 355mm deep, weighing 54kg. For hydraulic integration, the system requires a minimum water flow rate of 13 litres per minute and operates at a maximum pressure of 3 bar. It features a reverse cycle defrost method to maintain efficiency during colder months, preventing ice build-up on the evaporator coils.
Electrical requirements for this single-phase 230V/50Hz appliance include a maximum power consumption of 3.945kW and a startup current of 18.1A. Control is managed via the HWS-AMS11E remote controller, which supports weather compensation to optimize the heating curve based on external temperatures. This allows the system to adjust the flow temperature dynamically, improving seasonal efficiency.
For maintenance and diagnostics, the ESTIA range utilizes a comprehensive fault code system. Common codes include A01, which indicates a pump or flow quantity error, often caused by air in the system, dirt clogging, or a defect in the flow switch. Communication errors between the hydro unit and the remote controller are flagged as E03, while serial signal failures between the indoor and outdoor units trigger E04. Temperature sensor errors, such as F10 (water inlet) and F11 (water outlet), allow engineers to pinpoint specific component failures. Annual servicing is mandatory, requiring insulation measurements with a mega tester, power source voltage checks (230V +/- 23V), and refrigerant leak inspections by F-Gas certified engineers. Compatible cylinders include the HWS-1501, 2101, and 3001 series.
Every fault code listed in the manufacturer brochure, with likely causes and engineer actions. Each code has a permalink — paste a URL like https://www.boilertag.com/heat-pumps/toshiba/hws-1402xwht6-e-hws-1402h-e#fault-a01 to jump straight to the entry.
| Code | Meaning | Details |
|---|---|---|
| A01 | Pump or flowing quantity error Show causes & actionsDetected by TC sensor (TC >= 63C) or flow switch abnormality (no signal 2 min after pump start). Likely causes
User action Contact service engineer. Engineer action Check water flow and air vent. Inspect for dirt clogging. Check flow switch connection and functionality. | Details |
| A02 | Temperature increase error (heating) Show causes & actionsWhen one of TWI, TWO and THO sensors exceeds 70C. Likely causes
Engineer action Check TWI, TWO, THO sensors. Check backup heater. Reset procedure Automatic reset | Details |
| A03 | Temperature increase error (hot water supply) Show causes & actionsWhen the TTW sensor exceeds 85C. Likely causes
Engineer action Check TTW sensor and hot water cylinder thermal cut-out. Reset procedure Automatic reset | Details |
| A04 | Antifreeze operation Show causes & actionsFreeze protection conditions detected by sensors. Likely causes
Engineer action Check water flow and heater power circuit. | Details |
| A05 | Piping antifreeze operation Show causes & actionsHeater activation does not achieve 5C after 30 min. Likely causes
Engineer action Check heater power circuit and sensors. Reset procedure Automatic reset | Details |
| A07 | Pressure switch operation Show causes & actionsPressure switch operates for 300 sec continuously. Likely causes
Engineer action Check water flow and pressure switch. | Details |
| A08 | Low pressure sensor operation error Show causes & actionsLow pressure sensor detected 0.2 MPa or less. Likely causes
Engineer action Check water flow and low pressure sensor. | Details |
| A09 | Overheat protection operation Show causes & actionsBackup heater thermostat activates. Likely causes
Engineer action Check water level and flow switch. | Details |
| A11 | Operation of the release protection Show causes & actionsTWO release counts to 10. Likely causes
Engineer action Check water flow and TWO sensor. | Details |
| A12 | Heating, hot water heater Show causes & actionsAntifreeze control detected under specific TWI/TTW conditions. Likely causes
Engineer action Check heater power circuit. Reset procedure Automatic reset | Details |
| E03 | Regular communication error between hydro unit and remote controller Show causes & actionsNo communication for 3 min. Likely causes
Engineer action Check remote control connection. Reset procedure Automatic reset | Details |
| E04 | Regular communication error between hydro unit and outdoor unit Show causes & actionsSerial signal cannot be received from outdoor. Likely causes
Engineer action Check serial circuit and wiring. Reset procedure Automatic reset | Details |
| F03 | TC sensor error Show causes & actionsOpen or short circuit in heat exchange temperature sensor. Likely causes
Engineer action Check TC sensor. Reset procedure Automatic reset | Details |
| F10 | TWI sensor error Show causes & actionsOpen or short circuit in water inlet temperature sensor. Likely causes
Engineer action Check TWI sensor. Reset procedure Automatic reset | Details |
| F11 | TWO sensor error Show causes & actionsOpen or short circuit in water outlet temperature sensor. Likely causes
Engineer action Check TWO sensor. Reset procedure Automatic reset | Details |
| F14 | TTW sensor error Show causes & actionsOpen or short circuit in hot water cylinder sensor. Likely causes
Engineer action Check TTW sensor. Reset procedure Automatic reset | Details |
| F17 | TFI sensor error Show causes & actionsOpen or short circuit in floor temperature sensor. Likely causes
Engineer action Check TFI sensor. Reset procedure Automatic reset | Details |
| F18 | THO sensor error Show causes & actionsOpen or short circuit in heater outlet temperature sensor. Likely causes
Engineer action Check THO sensor. Reset procedure Automatic reset | Details |
| F19 | Detection of THO disconnection error Show causes & actionsTWO-THO > 15K detected for 30 sec. Likely causes
Engineer action Check THO sensor connection. | Details |
| F20 | TFI sensor error Show causes & actionsTWO-TFI > 30K or TFI < TWI-5K detected. Likely causes
Engineer action Check TFI sensor connection. | Details |
| F23 | Low pressure sensor error Show causes & actionsPS < 0.07 MPa detected for 2 sec or more. Likely causes
Engineer action Check low pressure sensor. Reset procedure Automatic reset | Details |
| F29 | EEROM error Show causes & actionsInconsistency detected in non-volatile memory. Likely causes
Engineer action Replace water heat exchange control board. | Details |
| F30 | Extended IC error Show causes & actionsExtended IC is abnormal. Likely causes
Engineer action Replace water heat exchange control board. | Details |
| L07 | Communication error Show causes & actionsIndividual hydro units have a group line. Likely causes
Engineer action Replace water heat exchange control board. | Details |
| L09 | Communication error Show causes & actionsCapability of hydro unit has not been set. Likely causes
Engineer action Check FC01 setting. | Details |
| L16 | Setting error Show causes & actionsZONE1 not set while ZONE2 is set. Likely causes
Engineer action Check DP-SW12 settings. | Details |
| F04 | TD sensor error Show causes & actionsOpen or short circuit in discharge temperature sensor. Likely causes
Engineer action Check TD sensor. | Details |
| F06 | TE sensor error Show causes & actionsOpen or short circuit in heat exchange temperature sensor. Likely causes
Engineer action Check TE sensor. | Details |
| F07 | TL sensor error Show causes & actionsOpen or short circuit in heat exchange temperature sensor. Likely causes
Engineer action Check TL sensor. | Details |
| F08 | TO sensor error Show causes & actionsOpen or short circuit in outdoor temperature sensor. Likely causes
Engineer action Check TO sensor. | Details |
| F12 | TS sensor error Show causes & actionsOpen or short circuit in suction temperature sensor. Likely causes
Engineer action Check TS sensor. | Details |
| F13 | TH sensor error Show causes & actionsOpen or short circuit in heat-sink temperature sensor. Likely causes
Engineer action Check TH sensor. | Details |
| F15 | TE, TS sensors error Show causes & actionsOpen or short circuit in temperature sensors. Likely causes
Engineer action Check installation of TE and TS sensors. | Details |
| F31 | EEPROM error Show causes & actionsOutdoor unit EEPROM failure. Likely causes
Engineer action Check outdoor control board. | Details |
| H01 | Compressor breakdown Show causes & actionsCompressor stops due to current release or limit control. Likely causes
Engineer action Check power supply and service valves. | Details |
| H02 | Compressor lock Show causes & actionsCompressor activation not completed. Likely causes
Engineer action Replace compressor or check wiring. | Details |
| H03 | Defect in the current detection circuit Show causes & actionsCurrent detection circuit failure. Likely causes
Engineer action Replace outdoor inverter control board. | Details |
| H04 | Operation of case thermostat Show causes & actionsCase thermostat exceeds 125C. Likely causes
Engineer action Check refrigeration cycle and case thermostat. | Details |
| L10 | Unset service PC board jumper Show causes & actionsJumpers J800-J803 not cut. Likely causes
Engineer action Cut J800-J803. | Details |
| L29 | Communication between outdoor PC board MUCs error Show causes & actionsNo communication signal between IPDU and CDB. Likely causes
Engineer action Replace outdoor control board. | Details |
| P03 | The outlet temperature error Show causes & actionsDischarge temperature sensor (TD) exceeds 111C. Likely causes
Engineer action Check refrigeration cycle and TD sensor. | Details |
| P04 | The high pressure switch error Show causes & actionsHigh pressure switch activation. Likely causes
Engineer action Check high pressure switch. | Details |
| P05 | The power supply voltage error Show causes & actionsPower supply voltage extremely high or low. Likely causes
Engineer action Check power supply voltage (230V +/- 23V). | Details |
| P07 | Overheating of heat-sink error Show causes & actionsHeat-sink exceeds 105C. Likely causes
Engineer action Check heat-sink fastening and grease. Clear ventilation. | Details |
| P15 | Detection of gas leak Show causes & actionsTD exceeds 106C or TS exceeds 60C/40C for 10 min. Likely causes
Engineer action Check refrigeration cycle and sensors. | Details |
| P19 | The 4-way valve inversion error Show causes & actionsTE exceeds 30C or TS exceeds 50C during heat pump operation. Likely causes
Engineer action Check 4-way valve and sensors. | Details |
| P20 | High pressure protection operation Show causes & actionsAbnormal stop due to high pressure release control. Likely causes
Engineer action Check service valves, PMV, and fan system. | Details |
| P22 | Outdoor fan system error Show causes & actionsDC fan rotor position detection NG or abnormal current. Likely causes
Engineer action Check motor fan and connections. | Details |
| P26 | Short circuit of the compressor driver element error Show causes & actionsAbnormal short circuit of IGBT detected. Likely causes
Engineer action Check control board and compressor. | Details |
| P29 | Compressor rotor position error Show causes & actionsRotor position cannot be detected. Likely causes
Engineer action Replace inverter control board or compressor. | Details |
| E01 | No communication between hydro unit and remote controller Show causes & actionsDisconnection of crossover detected on remote control side. Likely causes
Engineer action Check crossover and power supply. Reset procedure Automatic reset | Details |
| E02 | Defect in the signal transmission to the hydro unit Show causes & actionsDetected on the remote control side. Likely causes
Engineer action Replace remote control. Reset procedure Automatic reset | Details |
| E09 | Several remote control base units Show causes & actionsDetected on the remote control side. Likely causes
Engineer action Check base unit configuration. | Details |
Patterns that group across the manufacturer's fault-code table. Each entry links to the full code listing further down the page.
User: Contact service engineer.
Engineer: Check water flow and air vent. Inspect for dirt clogging. Check flow switch connection and functionality.
Triggered by fault code A01.
Engineer: Check TWI, TWO, THO sensors. Check backup heater.
Triggered by fault code A02.
Engineer: Check TTW sensor and hot water cylinder thermal cut-out.
Triggered by fault code A03.
Engineer: Check water flow and heater power circuit.
Triggered by fault code .
Common questions from engineers and homeowners about the Toshiba HWS-1402XWHT6-E / HWS-1402H-E.
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Specifications on this page are extracted from the manufacturer brochure. Always cross-check against the latest datasheet before commissioning or quoting. Last updated 30 April 2026.
Engineer: Check heater power circuit and sensors.
Triggered by fault code A05.